Sources

Digital 360 eCommerce:

https://www.digitalcommerce360.com/2021/02/01/online-holiday-returns-increase-41-year-over-year/

PYMNTS:

https://www.pymnts.com/news/ecommerce/2021/holiday-returns-binge-begins-as-consumers-fault-order-errors-late-delivery/

https://www.pymnts.com/study/discounts-keep-holiday-ecommerce-shoppers-from-making-returns-2021/

Forbes:

https://www.forbes.com/sites/niallmurphy/2021/01/12/retailers-need-new-remedies-to-treat-their-perennial-holiday-hangover-product-returns/?sh=7c4483494c83

NRF:

https://nrf.com/media-center/press-releases/nrf-says-2020-holiday-sales-grew-83-percent-despite-pandemic

https://nrf.com/resources/nrf-research

https://nrf.com/insights/holiday-and-seasonal-trends/winter-holidays